Shipping Information
At Roo House, we are committed to delivering a seamless and reliable shipping experience
across both our Fashion and Perfume collections. Please review the shipping details below,
as timelines and conditions vary by product category.
Fashion – Shipping Policy
We strive to process and deliver your Roo House fashion orders efficiently across the United
States and Canada.
• Processing Time: Orders are typically processed within 1–3 business days (excluding
weekends and holidays).
• Standard Shipping: Estimated delivery within 3–7 business days after processing.
• Express Shipping: Available at checkout with faster delivery timelines depending on
location.
• Shipping Fees: Calculated at checkout based on destination, weight, and selected shipping
method. Free shipping may be offered during promotional periods or above certain order
values.
• Order Tracking: Once your order is shipped, you will receive a confirmation email with
tracking information.
Please note:
• Delivery times are estimates and may vary due to carrier delays, weather conditions, or
high-demand periods.
• Roo House is not responsible for delays caused by shipping carriers.
• Customers are responsible for providing accurate shipping information. Incorrect
addresses may result in delays or additional fees.
Perfumes – Shipping Policy
Due to the nature of fragrance products, shipping for perfumes follows specific handling
and compliance requirements.
• Processing Time: Orders are processed within 1–2 business days.
• Shipping Method: Perfumes are shipped via approved carriers that comply with
regulations for shipping fragrance products.
• Delivery Time: Estimated delivery within 3–7 business days depending on location.
• Shipping Restrictions: Certain regions may have limitations on shipping fragrance
products due to carrier or regulatory requirements.
• Packaging: All perfumes are carefully packaged to ensure safety, quality, and protection
during transit.
Important Notes:
• We currently ship perfumes within the United States. Availability for international
shipping may vary.
• Signature upon delivery may be required for certain orders.
• If a package arrives damaged, please contact us immediately with photos for prompt
resolution.
General Shipping Information
• Once an order is placed, it cannot be modified or canceled after processing has begun.
• Shipping fees are non-refundable.
• In case of lost or delayed shipments, we will work with the carrier to assist in resolution,
but Roo House is not liable for carrier-related issues beyond our control.
For any shipping inquiries, please contact us at: info@rh-us.com
Roo House – Delivering Style and Fragrance with Care and Reliability.